As Royal Mail’s central London sorting hub, Mount Pleasant processes millions of letters and parcels daily — yet its vast interior spaces lacked a sense of identity, unity, or cultural connection for staff. The challenge was to create an environment that celebrated the organisation’s nationwide presence, instilled pride in its people, and brought clarity to navigation across the sprawling site.

Working closely with Royal Mail, a signature graphic element was developed directly from the typographic form of the Royal Mail wordmark — a subtle yet powerful visual thread that tied the scheme together. This formed the basis for a series of large-format landmark graphics, each depicting a recognisable location from across the UK to symbolise the network’s national reach.

Alongside the graphics, a complete signage and wayfinding strategy was implemented, designed to dovetail seamlessly with the architecture and interior scheme. The solution extended from the operational heart of the sorting facility to the reception and public-facing spaces, ensuring a consistent and professional experience at every touchpoint.